Built on Real Recovery Stories
We started MaxPulse after watching too many Taiwan businesses struggle with data disasters. Every solution we build comes from actual recovery experiences — not textbook theories.
The Taichung Flood of 2023
When heavy rains hit central Taiwan, we watched three manufacturing companies lose weeks of production data. Their backup systems worked perfectly — until the power grid failed and their UPS units couldn't handle the extended outage.
That experience taught us something crucial. Real disaster recovery isn't about having backups. It's about understanding how infrastructure actually fails during emergencies. We redesigned our approach around real-world scenarios, not perfect-world assumptions.
The Learning Never Stops
Every recovery operation teaches us something new. Last month, a logistics company in Kaohsiung had their primary systems go down during peak shipping season. Standard recovery procedures would have taken 48 hours — too long for their operations.
We ended up creating a hybrid solution that kept their critical systems running on temporary infrastructure while we rebuilt their main systems. It wasn't in any manual, but it worked. These real-world experiences shape every solution we design.
Testing What Actually Matters
Most companies test their backups by restoring a few files to make sure everything "works." But what happens when your entire building loses power? Or when your internet connection fails for three days straight?
We run disaster simulations that mirror real Taiwan conditions — typhoon seasons, power grid instabilities, even construction accidents that cut fiber lines. Because your recovery plan needs to work when Murphy's Law is in full effect.
Beyond Technology
Here's what surprised us most about disaster recovery: the technology part is often the easiest to fix. The harder challenge is helping teams coordinate during high-stress situations when normal communication channels are down.
That's why our recovery plans include clear decision trees, backup communication methods, and role assignments that work even when key people are unavailable. We learned this from a retail chain that handled a system failure beautifully — because everyone knew exactly what to do.
What We've Learned Along the Way
Five years of recovery operations taught us these principles
Real-World Testing
We simulate actual failure conditions — power outages, network splits, hardware failures. Your backup strategy should work during typhoon season, not just on sunny Tuesday afternoons.
Honest Time Estimates
Recovery always takes longer than expected. We plan for realistic timelines and build redundancy into our estimates. Better to under-promise and deliver faster than leave you waiting.
Local Infrastructure Understanding
Taiwan's power grid has specific patterns. ISP outages happen in predictable areas. We design recovery plans around actual infrastructure realities, not theoretical uptime numbers.
Clear Communication
During disasters, technical jargon becomes useless. We explain what's happening, what we're doing about it, and when you can expect results — in plain language that helps you make business decisions.
Continuous Learning
Every recovery operation gets documented and analyzed. What worked? What could improve? We share these insights with our clients so everyone benefits from collective experience.
Business-First Approach
Technology serves business needs, not the other way around. We prioritize getting your revenue-generating systems back online first, then worry about perfect configurations later.
Torben Valdeck
Technical Director
Leif Stenberg
Recovery Specialist