Privacy Policy

Introduction

At MaxPulse, we understand that your personal data is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, use our backup and disaster recovery services, or interact with us in any way.

We're committed to transparency about our data practices and compliance with Taiwan's Personal Data Protection Act and international privacy standards. This policy applies to all personal information we process, whether collected online or offline.

Information We Collect

Automatic Information Collection

When you visit our website or use our services, we automatically collect certain technical information through cookies, log files, and similar technologies. This includes your IP address, browser type, operating system, and pages visited. We use this information to improve our website performance and understand how our services are used.

How We Use Your Information

1. Service Delivery: We use your information to provide backup and disaster recovery services, including system monitoring, data protection, and recovery assistance.
2. Communication: We contact you regarding service updates, maintenance schedules, security alerts, and support requests related to your backup systems.
3. Account Management: Your information helps us manage your service account, process payments, and maintain accurate records of our business relationship.
4. Technical Support: We use technical and usage data to diagnose problems, provide support, and improve our service quality.
5. Legal Compliance: We process information as required by Taiwan law and international regulations governing data protection and business operations.

Data Sharing and Disclosure

Limited Sharing Principles

We don't sell your personal information to third parties. We only share your data in specific circumstances that support our service delivery or legal obligations:

• Service Providers: We work with trusted technology partners who help us deliver backup and disaster recovery services. These partners are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by Taiwan law, court orders, or to protect our legal rights and the safety of our users.
• Business Transfers: If MaxPulse is involved in a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections.
• Emergency Situations: We may share information if necessary to prevent serious harm to individuals or protect critical infrastructure during disaster recovery scenarios.

International Transfers

Some of our service providers and backup infrastructure may be located outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections and compliance with international data protection standards.

Your Privacy Rights

Exercising Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Security and Protection

As a company specializing in backup and disaster recovery, we understand the critical importance of data security. We've implemented comprehensive technical and organizational measures to protect your personal information:

Technical Safeguards

• Encryption of data both in transit and at rest using industry-standard protocols
• Multi-factor authentication for system access and administrative functions
• Regular security assessments and vulnerability testing of our infrastructure
• Secure data centers with physical access controls and environmental monitoring
• Network segmentation and firewall protection to prevent unauthorized access

Organizational Measures

• Staff training on data protection principles and security best practices
• Background checks for employees with access to personal information
• Regular review and updating of security policies and procedures
• Incident response procedures for potential data breaches or security events
• Contractual obligations for third-party service providers regarding data protection

Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy or as required by law. Our retention periods vary depending on the type of information and how it's used:

When we no longer need your personal information, we securely delete or anonymize it using industry-standard data destruction methods. For backup data stored as part of our services, retention periods are defined in your service agreement and may extend longer to ensure data recovery capabilities.

Cookies and Website Technologies

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and understand how our site is used. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, including security features and basic navigation
• Performance Cookies: Help us understand how visitors use our website to improve performance and user experience
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience
• Analytics Cookies: Provide insights into website usage patterns and visitor behavior for improvement purposes

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Third-Party Services

We work with carefully selected third-party service providers to deliver our backup and disaster recovery services effectively. These partnerships are governed by strict data protection agreements that require our partners to maintain the same level of privacy protection we provide.

Service Provider Categories

• Cloud Infrastructure Providers: Secure hosting and storage services for backup data and system operations
• Communication Services: Email delivery, SMS notifications, and customer communication platforms
• Payment Processors: Secure handling of billing and payment information for our services
• Analytics Providers: Website performance monitoring and usage analysis tools
• Security Services: Threat detection, monitoring, and cybersecurity enhancement tools

We regularly review our third-party relationships to ensure they meet our privacy and security standards. If you have questions about specific service providers or their privacy practices, please contact us for more information.

Children's Privacy

Our services are designed for businesses and organizations, not for children under 16 years of age. We don't knowingly collect personal information from children. If we become aware that we've collected information from a child without appropriate consent, we'll take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to us can contact us using the information provided below, and we'll address the situation immediately.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email (if you've provided an email address) and by posting a notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.